Short reads about small business
Good websites, bad websites, good business, Maine makers, and website tips.
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Do Not Disturb? A 6th-Century Monk Would Disagree.
The Sacred Art of Hospitality, Part 1
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What a Mountain Road Taught Me About Being a Better Business
Picture driving hours to cross something off your bucket list, only to find it closed. One mountain road makes sure that doesn't happen.
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No Permission Needed
The Ritz-Carlton rule that revolutionized hospitality.
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The One-Tap Test: A Website That Gets to the Point
Our new monthly One-Tap Test starts at a famous Maine lobster shack, which isn't playing hard to get.
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The Free Cone Day Lesson
Ben & Jerry's has thanked customers with free ice cream every year since 1979. Here's why one simple, repeatable thank-you works for any business.
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A Really Bad Website, and the Homepage Lesson Hiding in It
Lessons from one of the internet’s most chaotic homepages.
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L.L.Bean and the Broken Boot
A century later, they're still telling the story of what went wrong.
